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      How long will it take for me to get my jewelry?

      Your custom fitted wedding will arrive within two to three weeks. All Certified products take up to five days to leave our warehouse. You will receive tracking information as soon as it becomes available. Please allow up to 24 hours for the tracking number to become active.

      How long will it take me to get my Mold Kit?

      We ship our mold kits via USPS. Please allow up to five days for delivery. A return label is included to ensure a hassle-free experience.  

      What steps should I follow to ensure I send in the perfect mold? 

      If you follow the steps in the instruction video and leaflet sent to you, you should have no issues at all. In case you lost or misplaced those please follow the steps in this video or this info-graphic. You can also contact us at help@lilamoon.com or call us (347) 234-5578, and one of our consultants will assist you.

      What happens if the mold does not come out right? 

      Sometimes you may not have pushed your ring deep enough into the mold for us to make a 3D model of. Before sending us your ring please double check to ensure that the details of your ring, especially the small ones appear clearly in the mold.  If need be, we will send you a new kit free of charge. If you want, you can also ship your ring directly to us and we will take a 3D scan of it for you.

      I am not happy with my purchase, what can I do?

      Although this rarely happens, we want to ensure you have a positive experience with us. We will gladly accept returns within 30 days of purchase. Please see our Return & Exchange policy for more information.

      Can I return an engraved ring?

      We do not offer refunds on any products which have been engraved, we can only offer exchange within 30 days. Please see our Return & Exchange policy for more information.

      Can I resize my ring after delivery? 

      We will resize your ring for free with 14 days of purchase! Most styles can be resized after purchase. Full eternity bands cannot be resized due to the nature of the design.